Accurate diagnosis depends on equipment you can trust

Get the best out of your medical equipment with the ISN Maintenance Care Plan

The ISN Maintenance Care Plan covers all the preventive
maintenance costs for your sophisticated and technologically
advanced medical equipment. We make sure your expensive
equipment lasts as long as it should.

Accurate diagnosis depends on equipment you can trust

Get the best out of your medical equipment with
the ISN Maintenance
Care Plan

The ISN Maintenance Care Plan covers all the preventive
maintenance costs for your sophisticated and technologically
advanced medical equipment. We make sure your expensive
equipment lasts as long as it should.

The ISN Maintenance Care Plan
covers all the preventive
maintenance costs for your
sophisticated and
technologically advanced
medical equipment. We make
sure your expensive equipment
lasts as long as it should.

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Work faster with
enhanced equipment

Our engineers and application specialists ensure that your equipment maintains peak performance, improving your operational efficiency.

ISN engineer
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Expert care with
genuine parts

Your equipment is in safe hands with us.
Our factory-trained engineers use original
manufacturer parts for maintenance and
repair of all equipment to ensure durability.

Free consultations from
qualified technicians

Under the ISN Maintenance Care Plan, we
offer free consultation through our
experienced technical team to help you know
exactly what your medical equipment needs.

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Increased life and
resale value

Our maintenance care plan ensures that your
equipment serves you for the long haul,
simultaneously maximizing its resale value.

One-stop shop for all
your care needs

ISN is the one-stop shop for your medical
equipment care needs. Give us a call and sign
up to the ISN Care Package today.

Advanced Patient Mornitoring-s2-3

ISN Maintenance Care Plan is available for all
equipment supplied and managed by ISN Medical

Work faster with
enhanced equipment

Our engineers help clients to
improve the performance of
your medical equipment,
increasing operational
efficiency.

ISN engineer

Expert care with
genuine parts

Your equipment is in safe
hands with us. Our factory-
trained engineers use original
manufacturer parts for
maintenance and repair of all
equipment to ensure
durability.

pic_dri-chem-nx700_03

Free consultations
from qualified
technicians

Under the ISN Maintenance
Care Plan, we offer free
consultation through our
experienced technical team to
help you know exactly what
your medical equipment
needs.

image00011

Increased life and
resale value

Our maintenance care plan
ensures that your equipment
serves you for the long haul,
simultaneously maximizing its
resale value.

8

One-stop shop for
all your care needs

ISN is the one-stop shop for
your medical equipment care
needs. Give us a call and sign
up to the ISN Care Package
today.

Advanced Patient Mornitoring-s2-3

ISN Maintenance Care Plan is available for all equipment supplied and managed by ISN Medical

We have different plans to
suit your organisation’s needs.

Platinum (Basic)

Preventive Maintenance Visits

2 per year

Corrective Maintenance Visits

Unlimited

Response Time Max (Business Hours)

12 hours

Resolution Target (Business Days)

Within 1 day

Emergency Support (After-Business Hours)

Included

Equipment/Spare Part (stop-gap) duration

Unlimited

Labor Charges

Included

Remote Support (Phone/Email)

24/7

Qualification Certificate

Included

Loaner Equipment/Spare Part (stop-gap)

Priority access

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

1 per year included

Gold (Basic)

Preventive Maintenance Visits

2 per year

Corrective Maintenance Visits

Unlimited

Response Time Max (Business Hours)

24 hours

Resolution Target (Business Days)

Within 2 days

Emergency Support (After-Business Hours)

Included

Equipment/Spare Part (stop-gap) duration

6 Months

Labor Charges

Included

Remote Support (Phone/Email)

8am–8pm, 7 days

Qualification Certificate

Included

Loaner Equipment/Spare Part (stop-gap)

Based on availability

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

1 per year included

Silver (Basic)

Preventive Maintenance Visits

1 per year

Corrective Maintenance Visits

4 per year

Response Time Max (Business Hours)

36 hours

Resolution Target (Business Days)

Within 3 days

Emergency Support (After-Business Hours)

Charged extra

Equipment/Spare Part (stop-gap) duration

3 Months

Labor Charges

Included

Remote Support (Phone/Email)

8am–6pm, Weekdays

Qualification Certificate

Optional (at extra cost)

Loaner Equipment/Spare Part (stop-gap)

Not included

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

Available at extra cost

Bronze (Basic)

Preventive Maintenance Visits

1 per year

Corrective Maintenance Visits

2 per year

Response Time Max (Business Hours)

48 hours

Resolution Target (Business Days)

Within 5 days

Emergency Support (After-Business Hours)

Not included

Equipment/Spare Part (stop-gap) duration

1 Month

Labor Charges

Included

Remote Support (Phone/Email)

Business hours only

Qualification Certificate

Optional (at extra cost)

Loaner Equipment/Spare Part (stop-gap)

Not included

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

Available at extra cost

Features Platinum (Basic) Gold (Basic) Silver (Basic) Bronze (Basic)
Preventive Maintenance Visits
2 per year
2 per year
1 per year
1 per year
Corrective Maintenance Visits
Unlimited
Unlimited
4 per year
2 per year
Response Time Max (Business Hours)
12 hours
24 hours
36 hours
48 hours
Resolution Target (Business Days)
Within 1 day
Within 2 days
Within 3 days
Within 5 days
Emergency Support (After-Business Hours)
Included
Included
Charged extra
Not included
Equipment/Spare Part (stop-gap) duration
Unlimited
6 Months
3 Months
1 Month
Labor Charges
Included
Included
Included
Included
Remote Support (Phone/Email)
24/7
8am–8pm, 7 days
8am–6pm, Weekdays
Business hours only
Qualification Certificate
Included
Included
Optional (at extra cost)
Optional (at extra cost)
Loaner Equipment/Spare Part (stop-gap)
Priority access
Based on availability
Not included
Not included
Service Reports
Included
Included
Included
Included
Software/Firmware Updates
Included
Included
Included
Included
Training Sessions
1 per year included
1 per year included
Available at extra cost
Available at extra cost

Features

Platinum (Basic)

Gold (Basic)

Silver (Basic)

Bronze (Basic)

Preventive Maintenance Visits

Corrective Maintenance Visits

Response Time Max (Business Hours)

Resolution Target (Business Days)

Emergency Support (After-Business Hours)

Equipment/Spare Part (stop-gap) duration

Labor Charges

Remote Support (Phone/Email)

Qualification Certificate

Loaner Equipment/Spare Part (stop-gap)

Service Reports

Software/Firmware Updates

Training Sessions

2 per year

Unlimited

12 hours

Within 1 day

Included

Unlimited

Included

At least 12 Months

2 per year

Unlimited

24 hours

Within 2 days

Included

6 Months

Included

Not Applicable

1 per year

4 per year

36 hours

Within 3 days

Charged extra

3 Months

Included

Not Applicable

1 per year

2 per year

48 hours

Within 5 days

Not included

1 Month

Included

Not Applicable

Subscribe to your preferred Maintenance Care Plan

Fill the form to speak with a Specialist

We have different
plans to suit your organisation’s needs.

Platinum (Basic)

Preventive Maintenance Visits

2 per year

Corrective Maintenance Visits

Unlimited

Response Time Max (Business Hours)

12 hours

Resolution Target (Business Days)

Within 1 day

Emergency Support (After-Business Hours)

Included

Equipment/Spare Part (stop-gap) duration

Unlimited

Labor Charges

Included

Remote Support (Phone/Email)

24/7

Qualification Certificate

Included

Loaner Equipment/Spare Part (stop-gap)

Priority access

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

1 per year included

Gold (Basic)

Preventive Maintenance Visits

2 per year

Corrective Maintenance Visits

Unlimited

Response Time Max (Business Hours)

24 hours

Resolution Target (Business Days)

Within 2 days

Emergency Support (After-Business Hours)

Included

Equipment/Spare Part (stop-gap) duration

6 Months

Labor Charges

Included

Remote Support (Phone/Email)

8am–8pm, 7 days

Qualification Certificate

Included

Loaner Equipment/Spare Part (stop-gap)

Based on availability

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

1 per year included

Silver (Basic)

Preventive Maintenance Visits

1 per year

Corrective Maintenance Visits

4 per year

Response Time Max (Business Hours)

36 hours

Resolution Target (Business Days)

Within 3 days

Emergency Support (After-Business Hours)

Charged extra

Equipment/Spare Part (stop-gap) duration

3 Months

Labor Charges

Included

Remote Support (Phone/Email)

8am–6pm, Weekdays

Qualification Certificate

Optional (at extra cost)

Loaner Equipment/Spare Part (stop-gap)

Not included

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

Available at extra cost

Bronze (Basic)

Preventive Maintenance Visits

1 per year

Corrective Maintenance Visits

2 per year

Response Time Max (Business Hours)

48 hours

Resolution Target (Business Days)

Within 5 days

Emergency Support (After-Business Hours)

Not included

Equipment/Spare Part (stop-gap) duration

1 Month

Labor Charges

Included

Remote Support (Phone/Email)

Business hours only

Qualification Certificate

Optional (at extra cost)

Loaner Equipment/Spare Part (stop-gap)

Not included

Service Reports

Included

Software/Firmware Updates

Included

Training Sessions

Available at extra cost

Subscribe to your preferred Maintenance Care Plan

Fill the form to speak with a Specialist

Standard Plan

Laboratory Technician (Phlebotomist)

Product Specialist - Histopathology

Team Lead, Credit & Collections (Lagos)

Treasury Team Lead (Lagos)

Reagent Sales Executive (Lagos, Delta, Abuja)

Product Specialist (Histopathology/ Haematology & Microbiology)

Medical Equipment Sales, Supply Chain, and Sales Operation (APPLY NOW)

Chief Marketing Officer

Chief Risk Officer

Financial Controller

Accounts Officer

Applications and Product Manager

Application Specialist (Clinical)

Product Specialist - Hematology & Microbiology

Laboratory Manager

Regional Sales Manager

Area Sales Executive North West & East (Jigawa, Kaduna, Kano, Katsina, Kebbi, Sokoto, and Zamfara, Adamawa, Bauchi, Borno, Gombe, Taraba, and Yobe)

Area Sales Executive (South -South 2- Delta/Edo/Anambra)

Area Sales Executive(Lagos Island)

Area Sales Executive(Lagos Mainland 2)

Area Sales Executive(West)

Area Sales Executive(East)

Area Sales Executive(North)

Inside Sales Manager

Sales Executive - Consumer Health

Medical Laboratory Scientist

Instrument Sales Executive