Ensuring Quality Healthcare: ISN Medical's Quality Policy

Quality Policy

Quality is important to our business because we value our customers and the lives of the patients they serve. ISN Products Nigeria Limited runs a Quality Management System which provides a framework for measuring and improving our performance. As the leading supplier of medical diagnostic products and services in Nigeria; we are committed to providing best-in-class products and services that meet or exceed the expectations of our customers.  

This is achieved through our total commitment to:

Providing safe, effective, and ethical medical diagnostic products

Delivering quality medical devices and products to customers in the right quantity and on time

Conducting training at all levels of the organization to increase the knowledge and understanding of our products and services.

Implementing working conditions that are safe, environmentally friendly, and professional.

Fostering a culture whereby all employees are encouraged to strive for excellence and continuous work improvement.

Providing value-added solutions that support our customers’ success. Fully complying with all local environmental, Occupational Health & Safety regulations and requirements.

Implementing, maintaining, and continually improving our ISO 13485:2016 and ISO 9001: 2015 quality management systems.

Achieving consistent and continuous client and customer satisfaction Complying with all applicable regulatory and statutory requirements.

We attained the ISO 13485 certification in September 2023.

ISO 13485 is an internationally recognized standard that sets the benchmark for quality management systems in the design, development, production, and servicing of medical devices. This achievement demonstrates our dedication to providing safe and effective medical products that meet or exceed regulatory requirements and customer expectations