Job Summary
- Providing operational support to the sales team; also responsible for inbound and/or outbound lead generation for new product sales
- Sales forecasting, analytics, productivity, and other sales support functions
- Strategic interface with Marketing team for effective execution of sales-oriented initiatives to deepen brand penetration
Principal Duties and Responsibilities
- Set strategic operational goals by liaising with other HODs
- Translate the strategic goals into B2B / retail operational plans to achieve the required targeted business growth and profitability
- Oversee customer support processes and organize them to enhance customer satisfaction
- Evaluate overall performance by gathering, analysing and interpreting data and metrics
- Manage a successful sales support team to consistently meet and exceed daily sales performance metrics
- Effectively manage Sales Operations’ expenses to ensure delivery of internal gross margin goals
- Approve expenses and manage profitability reporting as it relates to field metrics
- Ensure that the company runs with legality and conformity to established regulations e.g. Prepare Service Level agreement for vendors registration
- Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
- Act as a liaison/partner between the Sales Team and other internal customers
- Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals
- Work closely with Marketing to create, implement, and track successful marketing campaigns that maximize the organization’s visibility with medical communities, professional associations, and other stakeholders (partners) ▪ Complete sales forecasts, sales activity reports and presentations in a timely manner
- Supervise, manage and develop the Sales Support team
Competencies & Skills Required
- A first degree in Sciences or Humanities, A Post-Graduate degree or MBA is required
- Minimum of five (5) years’ work experience
- Previous experience in Sales Operations, Sales Administration in relevant industry will be added advantage
- Experience and success in recruiting and retaining a high-performance sales team and a demonstrated ability to lead and manage a diverse sales team
- Outstanding oral and written communication skills
- Demonstrated ability to evaluate and balance team and individual workloads
- Negotiation skills, analytical skills, able to multitask and dedicated
