Sales Operations Manager

Job Summary

  • Providing operational support to the sales team; also responsible for inbound and/or outbound lead generation for new product sales
  • Sales forecasting, analytics, productivity, and other sales support functions
  • Strategic interface with Marketing team for effective execution of sales-oriented initiatives to deepen brand penetration

Principal Duties and Responsibilities

  • Set strategic operational goals by liaising with other HODs
  • Translate the strategic goals into B2B / retail operational plans to achieve the required targeted business growth and profitability
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Evaluate overall performance by gathering, analysing and interpreting data and metrics
  • Manage a successful sales support team to consistently meet and exceed daily sales performance metrics
  • Effectively manage Sales Operations’ expenses to ensure delivery of internal gross margin goals
  • Approve expenses and manage profitability reporting as it relates to field metrics
  • Ensure that the company runs with legality and conformity to established regulations e.g. Prepare Service Level agreement for vendors registration
  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
  • Act as a liaison/partner between the Sales Team and other internal customers
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals
  • Work closely with Marketing to create, implement, and track successful marketing campaigns that maximize the organization’s visibility with medical communities, professional associations, and other stakeholders (partners) ▪ Complete sales forecasts, sales activity reports and presentations in a timely manner
  • Supervise, manage and develop the Sales Support team

Competencies & Skills Required

  • A first degree in Sciences or Humanities, A Post-Graduate degree or MBA is required
  • Minimum of five (5) years’ work experience
  • Previous experience in Sales Operations, Sales Administration in relevant industry will be added advantage
  • Experience and success in recruiting and retaining a high-performance sales team and a demonstrated ability to lead and manage a diverse sales team
  • Outstanding oral and written communication skills
  • Demonstrated ability to evaluate and balance team and individual workloads
  • Negotiation skills, analytical skills, able to multitask and dedicated

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