Who we are

ISN Medical is a company that specializes in providing high-end medical diagnostic equipment and instruments to medical laboratories and hospitals. Since 1981, ISN Medical has been dedicated to solving the problem of poor patient care due to inaccurate medical diagnostics testing. They have partnered with renowned medical equipment manufacturers, such as Roche Diagnostics GmbH, Merck Millipore, BD, Mindray, Illumina, and others, serving as their authorized agent and distributor in Nigeria.

Website Address:

The website address for ISN Medical is https://isnmedical.com

ISN Medical is committed to protecting the privacy and personal data of its users, visitors, and customers. This Privacy Policy outlines how ISN Medical collects, uses, processes, and protects personal information in accordance with applicable laws and regulations. By accessing or using the ISN Medical website (https://isnmedical.com) or engaging with ISN Medical’s services, you consent to the practices described in this policy.

What personal data we collect and why we collect it

Comments: When visitors leave comments on the site, ISN Medical collects the data entered in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection.

Gravatar Service: An anonymized string created from the commenter’s email address may be provided to the Gravatar service to check if they are using it. After approval of the comment, the commenter’s profile picture becomes visible to the public in the context of the comment.

Media: If users upload images to the ISN Medical website, they are advised to avoid including embedded location data (EXIF GPS) in the images. Visitors to the website can download and extract any location data from the images.

Contact Forms: ISN Medical collects the information provided by users through contact forms for communication and customer support purposes.

Cookies: When users leave a comment on the ISN Medical site, they have the option to save their name, email address, and website in cookies. These cookies are for convenience, so users do not have to fill in their details again when leaving another comment. These cookies last for one year. Additionally, temporary cookies are set when visiting the login page to determine if the browser accepts cookies. These temporary cookies contain no personal data and are discarded when the browser is closed. When logging in, cookies are set to save login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. Selecting “Remember Me” extends the login persistence to two weeks. Logging out removes the login cookies. Editing or publishing an article also saves a cookie with no personal data, indicating the post ID of the edited article. This cookie expires after one day.

Embedded Content: Articles on the ISN Medical site may include embedded content from other websites, such as videos, images, or articles. Embedded content from other websites functions similarly to if the visitor has visited the other website. These websites may collect data, use cookies, embed third-party tracking, and monitor user interactions with the embedded content if users have an account and are logged in to those websites.

Analytics: ISN Medical may utilize analytics services to gather information about website usage, such as the number of visitors, popular pages, and user interactions, to improve their services and website experience.

Who we share your data with

ISN Medical may share personal data in the following circumstances:

• Authorized agents and distributors: As an authorized agent and distributor for renowned medical equipment manufacturers, ISN Medical may share personal data with these manufacturers for the purpose of fulfilling orders and providing customer support.
• Service providers: ISN Medical may engage third-party service providers to assist in website hosting, data analysis, and other services. These service providers are bound by confidentiality obligations and are prohibited from using personal data for any other purpose.
• Legal requirements: ISN Medical may disclose personal data if required to do so by law or in response to valid legal requests, such as court orders or government regulations.

How long we retain your data

Comments and their metadata are retained indefinitely to automatically recognize and approve any follow-up comments instead of holding them in a moderation queue. For registered users, ISN Medical stores the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except for the username. Website administrators also have access to view and edit user information.

What rights you have over your data

Users who have an account on the ISN Medical site or have left comments can request to receive an exported file of the personal data held about them, including any data provided. They can also request the erasure of their personal data, except for data that needs to be retained.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Privacy is of utmost importance to ISN MEDICAL. We understand the significance of protecting your contact information and ensuring its confidentiality. Here is an outline of how we safeguard your contact information as outlined in our privacy policy:

1. 1. Information Security Measures: We have implemented robust security measures to safeguard your contact information from unauthorized access, disclosure, alteration, or destruction. These measures include advanced encryption techniques, firewalls, secure servers, access controls, and regular security audits.

   2. Limited Access: Access to your contact information is restricted to authorized personnel who have a legitimate need to access it for the purposes of providing our services to you. We ensure that only trained and trustworthy employees handle your information.

   3. Confidentiality Obligations: Our employees and contractors are bound by strict confidentiality obligations. They are required to handle your contact information with the utmost care and are prohibited from disclosing it to third parties without your explicit consent, except as required by law.

   4. Purpose Limitation: We only collect and use your contact information for specific and legitimate purposes that are disclosed to you at the time of collection. We do not use your information for any other purpose without obtaining your consent.

   5. Data Minimization: We only collect and retain the minimum amount of contact information necessary to fulfill the purposes for which it was collected. We strive to keep your information accurate, up-to-date, and relevant.

   6. Third-Party Service Providers: In some cases, we may engage trusted third-party service providers to assist us in delivering our services. These providers are carefully selected and bound by contractual obligations to handle your contact information in a manner consistent with our privacy policy.

   7. Compliance with Laws: We comply with all applicable data protection laws and regulations to ensure the protection of your contact information. This includes laws related to data privacy, security, and confidentiality.

   8. Data Breach Response: In the event of a data breach that compromises your contact information, we have established protocols and procedures to respond promptly, mitigate the impact, and notify you and relevant authorities, as required by law.

   9. Consent and Control: We respect your rights regarding your contact information. You have the right to access, correct, update, or delete your information. You can also withdraw your consent for us to use your information by contacting us through the channels provided in our privacy policy.

Additional information

• Personal Data Protection Notice: At ISN MEDICAL, we are committed to protecting your personal data responsibly and in compliance with applicable data protection laws. Our privacy policy, also known as the Personal Data Protection Notice, explains how we process your personal data when you interact with us. The notice is published as of 10 February 2023 and is subject to updates from time to time to provide you with the most relevant and current information regarding your privacy rights.
• Types of Personal Data Collected: Depending on the nature of your interaction with us, the personal data we collect may include your personal identification information, health and medical information, account and profile information, network traffic and related data, and any other information provided to us during your interaction with our services.
• Protection of Vulnerable Persons: We adhere to laws that require parental, guardian, or legal representative’s permission before collecting, using, or disclosing personal data of vulnerable persons. If we become aware that personal data of a child or ward has been provided without the necessary consent, we will take appropriate measures to dispose of such data.
• Voluntary and Mandatory Provision of Personal Data: In some cases, providing personal data to ISN MEDICAL may be necessary to fulfill statutory or contractual requirements or to perform a contract with you. In other exceptional cases, providing personal data is voluntary. However, not providing certain personal data may limit our ability to accomplish specific purposes outlined in our privacy policy.
• HIPAA Privacy Rule: If you are in the United States, it’s important to note that our privacy practices also comply with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. The HIPAA privacy regulation provides comprehensive federal protection for the privacy of individually identifiable health information and establishes safeguards to protect patients’ health information. Our compliance with HIPAA ensures the appropriate handling and security of your health-related data.
• Patient Choice and Electronic Health Information Exchange (eHIE): Under the HIPAA Privacy Rule, covered health care providers have the option to offer patients a choice regarding the disclosure of their health information for treatment, payment, and health care operations purposes. This choice may extend to electronic health information exchange (eHIE) through opt-in or opt-out policies. While not required, offering patients a meaningful choice in participating in eHIE helps build trust in these systems.

How we protect your data

At ISN MEDICAL, we prioritize the protection of your data and are committed to maintaining the privacy and security of your personal information. We understand the importance of safeguarding your data and comply with applicable data protection laws to ensure the confidentiality and integrity of the information you entrust to us.

Here are some key points on how we protect your data:

1. Data Collection: When interacting with ISN MEDICAL, we collect personal data that is necessary to fulfill our contractual obligations or to provide you with the requested services. The types of personal data we may collect include identification information, health and medical information, account and profile information, and other relevant details based on your interaction with us.

2. Legal Compliance: We adhere to the relevant data protection laws, including the Singapore Personal Data Protection Act (PDPA), when processing personal data in Singapore. We only process your personal data for lawful purposes and with your consent, where required.

3. Data Processing: We process your personal data for specific purposes outlined in our Privacy Policy. These purposes may include, but are not limited to, providing healthcare services, managing your accounts, improving our services, and complying with legal obligations. We ensure that your data is processed securely and only accessed by authorized personnel on a need-to-know basis.

4. Data Security: We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include encryption, access controls, regular system monitoring, and staff training on data protection practices.

5. Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When data is no longer needed, we securely dispose of or anonymize it to prevent unauthorized use or identification.

6. Third-Party Disclosure: We may disclose your personal data to trusted third parties, such as healthcare providers or service providers, who assist us in delivering our services. These third parties are bound by confidentiality obligations and are only authorized to process personal data on our behalf.

7. Data Transfer: If your personal data is transferred outside of Singapore, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws.

8. Updates to Privacy Policy: Our Privacy Policy is periodically reviewed and updated to reflect any changes in our data processing practices or legal requirements. We encourage you to review the Privacy Policy regularly to stay informed about how we protect your data.

What data breach procedures we have in place

ISN Medical is committed to protecting the privacy and personal data of its users, visitors, and customers. They have implemented specific data breach procedures as part of their privacy policy. Here is an overview of the data breach procedures in place at ISN Medical, based on the information provided in their privacy policy:

1. Data Collection: ISN Medical collects various types of personal data for different purposes. This includes data such as comments left on the website, IP addresses, browser user agent strings, and information provided through contact forms. When users upload images to the ISN Medical website, they are advised to avoid including embedded location data (EXIF GPS) in the images.
2. Data Protection Measures: ISN Medical takes steps to protect the personal data it collects. They have implemented security measures and follow industry best practices to ensure the confidentiality and integrity of the data. These measures include encryption, access controls, and regular system audits.
3. Incident Response: In the event of a data breach or security incident, ISN Medical has procedures in place to respond promptly and effectively. They aim to identify and mitigate the impact of any breach, investigate the cause, and take appropriate actions to prevent similar incidents in the future. This may include notifying affected individuals or relevant authorities as required by applicable laws and regulations.
4. Third-Party Service Providers: ISN Medical may engage third-party service providers to assist with various operations. When sharing personal data with these providers, ISN Medical ensures they have appropriate data protection measures in place. They carefully select and evaluate their service providers to maintain the security and privacy of the data.

What third parties we receive data from

In the privacy policy of ISN MEDICAL, the company states that it may receive data from various third parties to enhance its services and provide a better user experience. The information received from these third parties is handled with utmost care and in compliance with applicable data protection laws. Here are the details regarding the third parties from which ISN MEDICAL may receive data:

1. Healthcare Professionals and Service Providers: ISN MEDICAL may receive data from healthcare professionals and service providers who are involved in providing medical care or related services. This data may include patient information, medical records, and other relevant details necessary for the provision of healthcare services.

2. Collaborative Partners and Affiliated Companies: ISN MEDICAL may collaborate with partner organizations and affiliated companies to improve its services and expand its reach. In such cases, data may be shared between ISN MEDICAL and these entities to facilitate joint initiatives, research, or the development of new healthcare technologies.

3. Public Health Agencies and Research Institutions: ISN MEDICAL may receive data from public health agencies and research institutions for the purpose of conducting research, analysis, and public health initiatives. This data is used in an anonymized and aggregated form to protect individual privacy and ensure compliance with relevant regulations.

4. Authorized Third-Party Service Providers: ISN MEDICAL may engage third-party service providers to perform certain functions on its behalf. These service providers may include cloud hosting providers, data analytics companies, customer support services, and other entities that assist ISN MEDICAL in delivering its services effectively. Data may be shared with these providers to the extent necessary to fulfill their respective roles and responsibilities.

5. Regulatory and Legal Authorities: ISN MEDICAL may be required to share data with regulatory bodies, government agencies, or law enforcement authorities in compliance with applicable laws, regulations, or legal proceedings. Such sharing of data is done in accordance with the necessary legal requirements and safeguards to protect individual rights and privacy.

It is important to note that ISN MEDICAL takes appropriate measures to ensure the security and confidentiality of the data received from these third parties. The company follows industry best practices and implements robust data protection measures to safeguard the information in its possession.

Industry regulatory disclosure requirements

ISN Medical is committed to complying with industry regulatory disclosure requirements to ensure the protection of user privacy and personal data. As a company that specializes in providing medical diagnostic equipment and instruments, ISN Medical recognizes the importance of adhering to applicable laws and regulations in handling user data. Here are the industry regulatory disclosure requirements outlined in ISN Medical’s privacy policy:

1. Applicable Laws and Regulations: ISN Medical collects, uses, processes, and protects personal information in accordance with relevant laws and regulations governing data privacy and protection. This includes compliance with data protection laws, such as the Nigerian Data Protection Regulation (NDPR) and other applicable regional or international regulations.

2. Data Collection and Usage: ISN Medical collects personal data from users for specific purposes, such as facilitating communication, providing customer support, and improving services. The collected data may include information entered in comments forms, IP addresses, browser user agent strings, and contact form submissions. This data is used to assist in spam detection, verify Gravatar usage, and enable efficient user interactions.

3. Cookies: ISN Medical utilizes cookies on its website. When users leave comments, they have the option to save their name, email address, and website in cookies for convenience. These cookies last for a specified duration to eliminate the need for users to repeatedly enter their details. Temporary cookies are also set to determine cookie acceptance and facilitate login procedures. More information about ISN Medical’s cookie usage can be found in the privacy policy.

4. Partnering with Medical Equipment Manufacturers: ISN Medical partners with renowned medical equipment manufacturers, such as Roche Diagnostics GmbH, Merck Millipore, BD, Mindray, Illumina, and others. These partnerships allow ISN Medical to serve as an authorized agent and distributor in Nigeria, providing high-end medical equipment and instruments to medical laboratories and hospitals.